What is the EU Right of Withdrawal?

If you're a consumer located in the European Union, you may have a legal right to withdraw from your online purchase within 14 days of re...

Do Sable Bebe Nappy Bags come with Pram Straps?

Yes. Our eligible Sable Bebe Nappy Bags include a complimentary set of Pram Straps, allowing you to attach your bag to your pram when nee...

What are your Local Pickup hours?

Local Pickup is available from our Tweed Heads warehouse during our designated collection hours. You'll receive a notification once your ...

Will Sable Bebe Lounger Covers fit other baby loungers?

Our Baby Lounger Covers are designed specifically to fit Sable Bebe Baby Loungers. We cannot guarantee that our covers will fit loungers ...

How do I wash and care for my Sable Bebe products?

Care instructions vary depending on the product and material. For the most accurate care instructions, please refer to the Fabric & C...

Why does my linen have variations in colour or texture?

Linen is a natural fabric, which means slight variations in colour, texture and weave are completely normal. You may notice small slubs, ...

Can I add or change an item?

Please contact us as soon as possible if you'd like to add, remove or change an item in your order. We'll do our best to accommodate your...

I can't see my store credit at checkout

First, make sure you're signed into the same Sable Bebe customer account associated with your store credit. You can sign into your custom...

How do I use my store credit?

Your store credit is connected directly to your Sable Bebe customer account rather than being issued as a code. To use your store credit:...

When will my store credit be available after a return?

Once your return has been received by our warehouse, please allow up to 5 business days for our team to inspect and process your return. ...

Can I get a refund instead of store credit for a change of mind?

For change-of-mind returns, we do not offer refunds to your original payment method. Eligible change-of-mind returns are provided as stor...

I haven't received my Gift Card

If your Gift Card hasn't arrived in your inbox, we recommend checking your junk or spam folder first. Please also check that the email ad...

How do I use my Gift Card?

You can redeem your Sable Bebe Gift Card during checkout. Enter your Gift Card details into the discount code or Gift Card field at check...

How will I receive my Gift Card?

Sable Bebe Gift Cards are delivered digitally via email, so you won’t receive a physical Gift Card in the post. When purchasing a Gift Ca...

How do I check if a Pram Liner will fit my pram?

Before purchasing, we recommend checking the measurements of your pram seat against the dimensions listed on the Pram Liner product page....

Are Sable Bebe Pram Liners universal?

Our Pram Liners are designed to work with a wide range of prams and strollers; however, we can't guarantee compatibility with every model...

What are the dimensions of the Pram Liner?

You can find the most up-to-date dimensions and product specifications under the Product Details section of the Pram Liner product page. ...

Will the Pram Liner Fit My Pram?

Our Pram Liners are designed to fit a wide range of prams and strollers. As pram seats, harness positions and dimensions can vary between...

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. We'll always do our best to assist, however we cannot guarantee ...

Can I change my delivery address?

If you're within the 30-minute edit window, please use the option in your order confirmation email. If this option is no longer available...

Can I change my order after placing it?

We understand that sometimes you may need to make a change after placing your order. Depending on how quickly you get in touch, there may...

How can I compare the size of your nappy bags?

Each product page includes dimensions and product details to help compare styles, storage capacity and overall size across our collection...

Will the pram liner fit my pram?

Our pram liners are designed to fit most standard prams and strollers. As pram seat shapes and harness placements can vary between brands...

How do I know if a cot sheet will fit?

Our cot sheets are designed to fit most standard bassinets. We recommend comparing your mattress dimensions with the measurements listed ...

How do I know if a bassinet sheet will fit?

Our bassinet sheets are designed to fit most standard bassinets. We recommend comparing your mattress dimensions with the measurements li...

Where can I find your promotion terms and conditions?

Promotion terms and conditions are outlined at the time of each offer, along with any specific exclusions or requirements. As a general g...

Can I use a discount code during a sale?

In most cases, discount codes can’t be used in conjunction with other offers or promotions. If items are already reduced as part of a sal...

Do promotions apply to previous or completed orders?

Promotions and discount codes are only valid during the advertised period and can’t be applied to previous or completed orders. All offer...

I forgot to apply my discount code - can this be added after I place my order?

Discount codes aren’t able to be applied once an order has been placed. This includes orders that have been confirmed, fulfilled or are a...

Can I use more than one discount code?

Only one discount code can be used per order. If you have multiple codes, we recommend choosing the one that offers the best value for yo...

How do I apply a discount code at checkout?

You can apply your discount code either in your cart or at checkout, before completing your order. If you’re shopping on desktop or mobil...

When will my pre-order ship?

If your order contains both pre-order and in-stock items, the entire order will ship once the pre-order item becomes available.If your it...

What does pre-order mean?

Occasionally, some of our most popular pieces may sell out before the next shipment arrives. When this happens, we may offer the item on ...

Where is my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking link. You can use this link to see t...

Do you ship to my country?

Yes, we do ship internationally. Shipping rates and delivery timeframes are calculated at checkout based on your location. This allows yo...

How much does shipping cost?

We offer free standard shipping on orders over $250 AUD within Australia and $310 NZD for New Zealand. For orders below this amount, ship...

Can I pay using Afterpay?

Yes - Afterpay is available as a payment option at checkout. Afterpay allows you to split your purchase into four equal instalments, paid...

How do I wash and care for my products?

Many of our products are designed to be practical for everyday life with little ones, which is why most items can be cleaned at home. For...

What if my item is faulty or I received the wrong product?

We take quality very seriously and carefully check all products before they leave our warehouse. If you believe your item has arrived fau...

What is your returns policy?

We want you to love your purchase, but if something isn’t quite right we’re here to help. Returns are accepted within 45 days of fulfilme...

How do I return my order?

We accept returns within 45 days of fulfilment for store credit or exchange. To be eligible for a return: • items must be unused• tags mu...

My order was "returned to sender" - what do I do?

A parcel may be returned to sender if: • the shipping address was incorrect• delivery attempts were unsuccessful• the parcel was not coll...

I entered the wrong shipping address - can I change it?

If you notice that your shipping address is incorrect, please contact our team as soon as possible. If your order has not yet been dispat...

My order hasn’t arrived yet - what should I do?

If your order hasn’t arrived within the estimated delivery window, the first step is to check the tracking link provided in your shipping...

Can the nappy bag attach to a pram?

Our nappy bags can be carried over the shoulder, worn as designed, or attached to your pram using compatible pram straps or hooks.Safety ...

Do the Nappy Bags Include Insulated Bottle Pockets?

Yes! Each bag includes insulated bottle pockets to help maintain temperature while you’re on the go.

Is This Nappy Bag Suitable for Newborns and Toddlers?

Yes! The layout is versatile enough to support you from those early newborn outings right through to toddler years, adapting to changing ...

What Can I fit inside of my Nappy Bag?

Our Nappy Bag is designed to carry the essentials you actually use day to day. It comfortably fits nappies, wipes, creams, bottles, snack...

Are baby loungers safe?

Our baby loungers are designed to create a comfortable, supportive space for your baby during supervised awake time only, while remaining...

What is the baby lounger and nursing pillow filled with?

Our Nursing Pillows and Loungers are filled with 'Pearl Cotton' which is a recycled polyester filling that acts similar to memory foam ...