Where can I find your promotion terms and conditions?

Promotion terms and conditions are outlined at the time of each offer, along with any specific exclusions or requirements. As a general g...

Can I use a discount code during a sale?

In most cases, discount codes can’t be used in conjunction with other offers or promotions. If items are already reduced as part of a sal...

Do promotions apply to previous or completed orders?

Promotions and discount codes are only valid during the advertised period and can’t be applied to previous or completed orders. All offer...

I forgot to apply my discount code - can this be added after I place my order?

Discount codes aren’t able to be applied once an order has been placed. This includes orders that have been confirmed, fulfilled or are a...

Can I use more than one discount code?

Only one discount code can be used per order. If you have multiple codes, we recommend choosing the one that offers the best value for yo...

How do I apply a discount code at checkout?

You can apply your discount code either in your cart or at checkout, before completing your order. If you’re shopping on desktop or mobil...

When will my pre-order ship?

If your order contains both pre-order and in-stock items, the entire order will ship once the pre-order item becomes available.If your it...

What does pre-order mean?

Occasionally, some of our most popular pieces may sell out before the next shipment arrives. When this happens, we may offer the item on ...

Where is my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking link. You can use this link to see t...

Do you ship internationally?

Yes, we do ship internationally. Shipping rates and delivery timeframes are calculated at checkout based on your location. This allows yo...

How much does shipping cost?

We offer free standard shipping on orders over $250 within Australia and New Zealand. For orders below this amount, shipping is calculate...

Can I pay using Afterpay?

Yes - Afterpay is available as a payment option at checkout. Afterpay allows you to split your purchase into four equal instalments, paid...

How do I wash and care for my products?

Many of our products are designed to be practical for everyday life with little ones, which is why most items can be cleaned at home. For...

What if my item is faulty or I received the wrong product?

We take quality very seriously and carefully check all products before they leave our warehouse. If you believe your item has arrived fau...

What is your returns policy?

We want you to love your purchase, but if something isn’t quite right we’re here to help. Returns are accepted within 21 days of fulfilme...

How do I return my order?

We accept returns within 21 days of fulfilment for store credit or exchange. To be eligible for a return: • items must be unused• tags mu...

My order was "returned to sender" - what do I do?

A parcel may be returned to sender if: • the shipping address was incorrect• delivery attempts were unsuccessful• the parcel was not coll...

I entered the wrong shipping address - can I change it?

If you notice that your shipping address is incorrect, please contact our team as soon as possible. If your order has not yet been dispat...

My order hasn’t arrived yet - what should I do?

If your order hasn’t arrived within the estimated delivery window, the first step is to check the tracking link provided in your shipping...

Can the nappy bag attach to a pram?

Our nappy bags can be carried over the shoulder, worn as designed, or attached to your pram using compatible pram straps or hooks.Safety ...

Do the Nappy Bags Include Insulated Bottle Pockets?

Yes! Each bag includes insulated bottle pockets to help maintain temperature while you’re on the go.

Is This Nappy Bag Suitable for Newborns and Toddlers?

Yes! The layout is versatile enough to support you from those early newborn outings right through to toddler years, adapting to changing ...

What Can I fit inside of my Nappy Bag?

Our Nappy Bag is designed to carry the essentials you actually use day to day. It comfortably fits nappies, wipes, creams, bottles, snack...

Are baby loungers safe?

Our baby loungers are designed to create a comfortable, supportive space for your baby during supervised awake time only, while remaining...

What is the baby lounger and nursing pillow filled with?

Our Nursing Pillows and Loungers are filled with 'Pearl Cotton' which is a recycled polyester filling that acts similar to memory foam ...

Is my baby lounger machinewashable?

Yes, our Baby Lounger is fully machine washable. The Tencel and 3D mesh are designed to hold their shape, and our changeable covers make...

What age is the baby lounger suitable for?

Our loungers are designed for newborns and young babies during their early months. Our Lounger is suitable from 0–9 months, however ba...

What is a baby lounger used for?

A baby lounger is designed as a comfortable, supportive space during awake time, while remaining close to you. Many parents like to use a...

What is Refundid?

Refundid is a service that allows eligible returns to receive an instant refund, before the item has arrived back at our warehouse. Once ...

What is parcel protection?

Parcel protection is an optional service available at checkout that provides coverage for your order while it is in transit. It helps pro...

Do you offer local pickup?

Yes! Local pickup is available from our warehouse. If you select local pickup at checkout, you will receive an email notification once yo...

How long does shipping take?

We know how exciting it is to receive your order, so our team works hard to get everything packed and on its way as quickly as possible. ...