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Our Shipping Promise

From Our Door to Yours

We want your Sable Bebe essentials to reach you safely and promptly. Our shipping policy is designed with care, so you know exactly what to expect when placing an order.

TRACK YOUR ORDER
Domestic Shipping
Shipping Costs

Enjoy Free Shipping on all orders over $250.00.

Orders under $250.00 AUD 
Domestic via Australia Post:
Standard: $14.95 AUD
Express: $16.95 AUD

Processing and Shipping Timeframes

Metro: 2-5 Business Days
Regional: 3-6 Business Days
WA: 5-8 Business Days

Delivery timeframes may vary depending on your location. Orders are processed on business days, excluding weekends and public holidays. Please allow additional time during peak periods, including sale events.

Express Shipping refers to the delivery timeframe once your order has been dispatched and does not affect warehouse processing times. Once on its way, Express Shipping will typically arrive sooner than Standard Shipping.

Courier delivery times are generally reliable but may occasionally be affected by circumstances beyond our control.

If you’re needing your order sooner, 24-Hour Priority Dispatch is available at checkout with Standard Shipping. This option prioritises your order for faster dispatch on business days, excluding public holidays.

Sale Tax

Australian customers will have the standard 10% GST included in their order. International customers' orders are GST-free. Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. These charges are the responsibility of the customer and are not prepaid by Sable Bebe. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.

Parcel Protection

Our parcel protection option provides peace of mind by offering insurance coverage for your items while in transit and ensures your shipment is covered against loss or damage. You can read more about our Parcel Protection here!

Shipping to New Zealand
Shipping Costs

Enjoy Free Shipping on all orders over $250.00.

Orders under $250.00 AUD 
Standard via Australia Post: $14.50 NZD
Express via Australia Post: $21.50 NZD

Processing and Shipping Timeframes

Standard Shipping: 8 - 12 Business Days
Express Shipping: 3 - 6 Business Days

All orders are dispatched from our warehouse located in Northern NSW just outside of Byron Bay.

Delivery timeframes may vary depending on your location. Orders are processed on business days, excluding weekends and public holidays. Please allow additional time during peak periods, including sale events.

Express Shipping refers to the delivery timeframe once your order has been dispatched and does not affect warehouse processing times. Once on its way, Express Shipping will typically arrive sooner than Standard Shipping.

Courier delivery times are generally reliable but may occasionally be affected by circumstances beyond our control.

If you’re needing your order sooner, 24-Hour Priority Dispatch is available at checkout with Standard Shipping. This option prioritises your order for faster dispatch on business days, excluding public holidays.

Customs, Import Duties and Taxes

For orders shipped internationally, including New Zealand, any customs duties, taxes, or import fees are the responsibility of the recipient. These charges are determined by your country’s customs office and are not included in the item price or shipping cost.

We recommend checking with your local customs office to understand potential fees before placing your order. While we are happy to assist with shipping questions, any additional charges incurred during import are beyond our control.

Parcel Protection

Our parcel protection option provides peace of mind by offering insurance coverage for your items while in transit and ensures your shipment is covered against loss or damage. You can read more about our Parcel Protection here!

International Shipping
Shipping Costs

For orders shipped outside of Australia, shipping rates are calculated at checkout based on your location. We offer Australia Post Express or FedEx Priority options to ensure your items arrive safely and promptly.

Shipments to the US

We are so excited to announce that we are now shipping to the US!

Standard Shipping: $12.95 USD
5 - 10 Business Days

Express Shipping: $16.95 USD
3 - 6 Business Days

Please note, these time frames are not inclusive of any custom processing times and are subject to delays.

Processing and Shipping Timeframe

All orders are dispatched from our warehouse located in Northern NSW just outside of Byron Bay.

Delivery timeframes may vary depending on your location. Orders are processed on business days, excluding weekends and public holidays. Please allow additional time during peak periods, including sale events.

Express Shipping refers to the delivery timeframe once your order has been dispatched and does not affect warehouse processing times. Once on its way, Express Shipping will typically arrive sooner than Standard Shipping.

Courier delivery times are generally reliable but may occasionally be affected by circumstances beyond our control.

If you’re needing your order sooner, 24-Hour Priority Dispatch is available at checkout with Standard Shipping. This option prioritises your order for faster dispatch on business days, excluding public holidays.

Customs, Import Duties and Taxes

For orders shipped internationally, including New Zealand, any customs duties, taxes, or import fees are the responsibility of the recipient. These charges are determined by your country’s customs office and are not included in the item price or shipping cost.

We recommend checking with your local customs office to understand potential fees before placing your order. While we are happy to assist with shipping questions, any additional charges incurred during import are beyond our control.

Parcel Protection

Our parcel protection option provides peace of mind by offering insurance coverage for your items while in transit and ensures your shipment is covered against loss or damage. You can read more about our Parcel Protection here!

General Shipping FAQ's
Priority Shipping

When you choose Express Shipping at checkout, this refers to the delivery time with the courier and does not affect the handling or processing time in our warehouse. 

Needing your item sooner? We also offer 24-Hour Priority Dispatch* with Standard Shipping at checkout to have your order sent out ahead of our regular processing time.

*Priority Dispatch applies to weekdays only and excludes public holidays. 

Pre-orders

For all pre-sale information on out-of-stock items, including the estimated date of arrival, please refer to the product page for the specific out-of-stock product. Pre-ordering ensures that you won’t miss out on the next shipment, particularly for our popular linen styles that tend to sell out quickly.

All pre-orders are paid in full and delivery is arranged by our team once our stock shipment has been received. If an order contains pre-order item(s) as well as in-stock item(s), then the entire order will be shipped upon arrival of the pre-order item. If you wish for the pre-order item(s) and available item(s) to be shipped separately please email hello{@}sablebebe.com.

Please note that separate shipping costs apply. 

Shipping Delays

Please note that your order may be subject to delays outside of our control as a result of customs clearances, holiday periods, or the remote nature of your delivery location. For time-sensitive orders, we recommend opting for express shipping.

Lost Parcels

Once your order has been placed dispatched you will be provided with a tracking number. Sable Bebe cannot accept responsibility for goods lost in transit. Missing parcel inquiries must be directed to the selected courier. Find out more about lodging a missing parcel inquiry with Australia Post here. If you have entered the incorrect shipping address, your parcel will be delivered back to us, after which we can then re-ship to the correct address. Please note that the cost for reshipment is at the expense of the customer.

Live Chat

Our team is available via live chat through the chatbox on our website.

We aim to respond during business hours, Monday – Friday, 9:00am – 4:00pm AEDT.

During busier periods, there may be a short delay, we appreciate your patience.

Returns

To lodge a return, please visit our Returns Portal here.

If you’d prefer to speak with our team first, you’re always welcome to reach out via email, we’re here to help guide you through the process.

Email

For any questions or support, please get in touch with our team via email, we’re here to assist.

We aim to respond during business hours, Monday – Friday, 9:00am – 4:00pm AEDT.

During busier periods, there may be a short delay, we appreciate your patience.