I didn't receive my order confirmation email?

A confirmation email will be emailed to you shortly after placing your order. Be sure to check your spam folder. If you cannot locate your order confirmation simply email hello{@}sablebebe.com and we will resend it.

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, AMEX, Paypal, AfterPay, Zip Pay and Klarna.

The item I want is out of stock. What do I do?

For all pre-sale information on out-of-stock items, including the estimated date of arrival, please refer to the product page for the specific out-of-stock product. Pre-ordering ensures that you won’t miss out on the next shipment, particularly for our popular linen styles that tend to sell out quickly. All pre-orders are paid in full and delivery is arranged by our team once our stock shipment has been received. If an order contains pre-order item(s) as well as in-stock item(s), then the entire order will be shipped upon arrival of the pre-order item. If you wish for the pre-order item(s) and available item(s) to be shipped separately please email hello{@}sablebebe.com. Please note that separate shipment is at the expense of the customer.

Does my order include tax?

Australian customers will have the standard 10% GST included in their order. International customers' orders are GST-free. Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.

Do you offer free shipping?

Yes! We offer free shipping on orders over $250.00 AUD for Australia and $250.00 NZD New Zealand.

Do you ship worldwide?

Yes! Our entire range is available for worldwide shipping. Shipping costs and dispatch details will be calculated for your order at checkout.

How much is shipping?

For orders under $250.00 AUD

Domestic within Australia via Australia Post: 
Standard Post $14.95
Express Post $19.95

New Zealand via Australia Post:
Standard Post $16.50 NZD
Express Post $21.50 NZD

International: Australia Post Express or FedEx Priority - rate calculated at checkout.

Visit our shipping page for more info.

How quickly will you ship my order?

All orders are dispatched from our warehouse located in Northern NSW just outside of Byron Bay.

Please allow up to 2 business days for your order to be processed and dispatched. It is possible for slight delays with dispatch during peak times such as sale periods. Purchases made on weekends and public holidays will be processed the next business day*.

When you choose Express Shipping at checkout, this refers to the delivery time with the courier and does not affect the handling or processing time in our warehouse. 

For more information about our shipping, visit our shipping page here.

When will my order arrive?

Orders within Australia are shipped via Australia Post and arrival time will depend on where you are in Australia. For metro areas, standard delivery can be expected within 2-5 business days and express delivery can be expected within 1- business days.

Orders to New Zealand are shipped via Australia Post Express. Delivery can be expected within 4-8 business days.

We ship via FedEx for all international orders (except New Zealand) and depending on your location, delivery can be expected within 3-5 business days. Australia Post Express is available for select items and depending on your location, delivery can be expected within 6-9 business days.

Orders to New Zealand are shipped via Australia Post Express. Delivery can be expected within 4-8 business days. DHL Express is also available for New Zealand orders and depending on your location, should arrive between 2-3 business days.  

We ship via FedEx for all international orders (except New Zealand) and depending on your location, delivery can be expected within 3-5 business days. Australia Post Express is available for select items and depending on your location, delivery can be expected within 6-9 business days.

My order hasn't arrived?

Don't stress, very few orders get lost and we have everything tracked! In fact, you will receive an email with your tracking number soon after placing an order. Use the tracking code to see where it's at, and if you have any questions feel free to contact us.

My order has been Returned to Sender. What do I do?

If your order has been Returned to Sender due to an incorrect shipping address or failure to collect the package from a local Australia Post office, reshipment is at the expense of the customer. We will contact you once we receive the return to coordinate reshipment of your order.

I just placed an order and my shipping address is incorrect. How do I update this?

If you notice that your shipping address is incorrect please contact us as soon as possible to update the address. Unfortunately, if we are not notified prior to 12noon your order may have already been dispatched. In this case, we will need to wait for the item to be returned to us and we can then reship it to the correct address. The cost for reshipment of the order is at the expense of the customer.

I just placed an order and want to cancel it. How do I do this?

If you no longer wish to proceed with your order please contact us as soon as possible and we will cancel the order for you providing that it has not already been dispatched. If the order has been dispatched you are welcome to return it once it arrives. Simply visit our Returns Portal here. Return shipping costs will apply.

I would like to return a product. How do I do this?

To lodge a return, simply head to our Returns Portal here. Follow the prompts to submit your return request, including your order number and reason for return and our team will review it within 48 hours.

Once approved, you’ll receive further instructions, including the return address and next steps.

Please ensure your item meets our return conditions before submitting your request. You can view our full returns policy here.

My product is faulty. How do I return it?

Sable Bebe is passionate about offering quality products - we want you to love your product as much as we do! In the unlikely event that your product arrives faulty or damaged, we will happily honour a replacement or full refund providing that the item is returned within 7 days of receipt of goods. If a product displays a manufacturing fault within 3 months of receipt of goods we will happily honour a replacement. Please note that items that have been damaged as a result of incorrect garment care or general wear are not considered faulty. Please contact our team at hello@sablebebe.com for more information.

Where is your linen sourced?
Our linen is grown and produced in France directly from the flax plant, giving it a high-quality and luxurious natural finish. European flax is widely regarded as the premium fibre for natural linens, and we’ve spent many years testing fabrics and building relationships with trusted suppliers to provide the best possible products. All of our linen products are designed with love by Sable Bebe in Northern NSW Australia and are pre-washed after manufacturing for a soft, textural look.

Is linen eco-friendly?
Yes! Natural French linen is produced without the use of any pesticides and is 100% recyclable and biodegradable - just one of the many reasons we’re so passionate about our products. It also requires less resources to produce, making it a more sustainable fabric.

Is your linen non-toxic and what certifications do you have?
Our products are certified by the OEKO-TEX Standard 100 which you can read more about here.