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My order hasn’t arrived yet - what should I do?

If your order hasn’t arrived within the estimated delivery window, the first step is to check the tracking link provided in your shipping confirmation email.

Courier tracking will usually show the most up-to-date delivery information.

If the parcel appears delayed, stuck in transit, or marked as delivered but you can’t locate it, please contact our support team and we’ll happily assist you in following up with the courier.

If you selected parcel protection at checkout, this may also assist with claims relating to lost or damaged deliveries.