Local Pickup is available from our Tweed Heads warehouse during our designated collection hours. You'll receive a notification once your order is ready to collect. Please wait until you receive thi...
Please contact us as soon as possible if you'd like to add, remove or change an item in your order. We'll do our best to accommodate your request if your order hasn't entered processing. If we're u...
If you need to cancel your order, please contact us as soon as possible. We'll always do our best to assist, however we cannot guarantee cancellations once your order has entered processing or been...
If you're within the 30-minute edit window, please use the option in your order confirmation email. If this option is no longer available, contact our Customer Care team with your order number and ...
We understand that sometimes you may need to make a change after placing your order. Depending on how quickly you get in touch, there may be options available to update your order before it is proc...
If your order contains both pre-order and in-stock items, the entire order will ship once the pre-order item becomes available.If your item was purchased on pre-order, the estimated arrival date wi...
Occasionally, some of our most popular pieces may sell out before the next shipment arrives. When this happens, we may offer the item on pre-order, allowing you to secure your piece before it is re...
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking link. You can use this link to see the latest delivery updates and follow your parcel’s journey....
Yes, we do ship internationally. Shipping rates and delivery timeframes are calculated at checkout based on your location. This allows you to see the most accurate shipping options available before...
We offer free standard shipping on orders over $250 AUD within Australia and $310 NZD for New Zealand. For orders below this amount, shipping is calculated at checkout: Australia via Australia Post...
A parcel may be returned to sender if: • the shipping address was incorrect• delivery attempts were unsuccessful• the parcel was not collected from the post office within the required timeframe If ...
If you notice that your shipping address is incorrect, please contact our team as soon as possible. If your order has not yet been dispatched, we may be able to update the address before it leaves ...
