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Help Centre

Where can I find your promotion terms and conditions?

Promotion terms and conditions are outlined at the time of each offer, along with any specific exclusions or requirements. As a general guide: Promotions can’t be applied to previous or completed ...

Can I use a discount code during a sale?

In most cases, discount codes can’t be used in conjunction with other offers or promotions. If items are already reduced as part of a sale, additional discount codes may not be valid unless otherwi...

Do promotions apply to previous or completed orders?

Promotions and discount codes are only valid during the advertised period and can’t be applied to previous or completed orders. All offers must be applied at checkout before placing your order, and...

I forgot to apply my discount code - can this be added after I place my order?

Discount codes aren’t able to be applied once an order has been placed. This includes orders that have been confirmed, fulfilled or are already on their way to you. If your order hasn’t been fulfil...

Can I use more than one discount code?

Only one discount code can be used per order. If you have multiple codes, we recommend choosing the one that offers the best value for your purchase.

Can I pay using Afterpay?

Yes - Afterpay is available as a payment option at checkout. Afterpay allows you to split your purchase into four equal instalments, paid every two weeks. There is no interest charged when payments...

What is parcel protection?

Parcel protection is an optional service available at checkout that provides coverage for your order while it is in transit. It helps protect against situations where a parcel may be lost or damage...

Do you offer local pickup?

Yes! Local pickup is available from our warehouse. If you select local pickup at checkout, you will receive an email notification once your order is ready to collect. When collecting your order, pl...