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ALL OF OUR

Frequently Asked Questions

Product Sizing & Questions

How can I compare the size of your nappy bags?

Each product page includes dimensions and product details to help compare styles, storage capacity and overall size across our collections. Individual product sizing and dimensions can be found within the Product Details section on each product page.

Will the pram liner fit my pram?

Our pram liners are designed to fit most standard prams and strollers. As pram seat shapes and harness placements can vary between brands, we recommend reviewing the listed dimensions and harness openings prior to purchase. Individual product sizing and measurements can be found within the Product Details section on each product page.

Is the nursing pillow suitable for all body types and feeding positions?

Our nursing pillows are designed to provide comfortable support during feeding and can be used across a variety of feeding positions. As comfort preferences can vary from person to person, we recommend reviewing the listed dimensions prior to purchase. Individual product sizing and measurements can be found within the Product Details section on each product page.

What age is the baby lounger suitable for?

Our baby loungers are designed for supervised awake time from newborn stage onwards. As every baby grows differently, suitability may vary depending on your little one’s size, movement and developmental stage. Individual product sizing and measurements can be found within the Product Details section on each product page.

How do I know if the linen cot or bassinet sheet will fit?

Our bassinet and cot sheets are designed to fit most standard bassinets and cot mattresses. We recommend comparing your mattress dimensions with the measurements listed on each product page before purchasing. Individual product sizing and measurements can be found within the Product Details section on each product page.

Orders

I didn't receive my order confirmation email?

A confirmation email will be emailed to you shortly after placing your order. Be sure to check your spam folder. If you cannot locate your order confirmation simply email hello{@}sablebebe.com and we will resend it.

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, AMEX, Paypal, AfterPay, Zip Pay and Klarna. Find out more about Afterpay here.

The item I want is out of stock. What do I do?

For all pre-sale information on out-of-stock items, including the estimated date of arrival, please refer to the product page for the specific out-of-stock product. Pre-ordering ensures that you won’t miss out on the next shipment, particularly for our popular linen styles that tend to sell out quickly. All pre-orders are paid in full and delivery is arranged by our team once our stock shipment has been received. If an order contains pre-order item(s) as well as in-stock item(s), then the entire order will be shipped upon arrival of the pre-order item. If you wish for the pre-order item(s) and available item(s) to be shipped separately please email hello{@}sablebebe.com. Please note that separate shipment is at the expense of the customer.

Does my order include tax?

Australian customers will have the standard 10% GST included in their order. International customers' orders are GST-free. Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.

Shipping & Delivery

How much is shipping?

Enjoy Free Shipping on all orders over $250.00 

For orders under $250.00 AUD

Domestic via Australia Post:
Standard: $12.95 AUD
Express: $16.95 AUD

New Zealand via Australia Post:
Standard: $14.50 NZD
Express: $21.50 NZD

International: Australia Post Express or FedEx Priority - rate calculated at checkout.

Visit our shipping page for more info.

When will my order arrive?

Orders within Australia are shipped via Australia Post and arrival time will depend on where you are in Australia. For metro areas, standard delivery can be expected within 2-5 business days and express delivery can be expected within 1- business days. If you need your order sooner, we recommend opting for DHL Express at checkout. For more information visit our shipping page here.

Orders to New Zealand are shipped via Australia Post Express. Delivery can be expected within 4-8 business days. DHL Express is also available for New Zealand orders and depending on your location, should arrive between 2-3 business days.  

We ship via FedEx for all international orders (except New Zealand) and depending on your location, delivery can be expected within 3-5 business days. Australia Post Express is available for select items and depending on your location, delivery can be expected within 6-9 business days.

Orders to New Zealand are shipped via Australia Post Express. Delivery can be expected within 4-8 business days. DHL Express is also available for New Zealand orders and depending on your location, should arrive between 2-3 business days.  

We ship via FedEx for all international orders (except New Zealand) and depending on your location, delivery can be expected within 3-5 business days. Australia Post Express is available for select items and depending on your location, delivery can be expected within 6-9 business days.

My order hasn't arrived yet - what should I do?

Don't stress, very few orders get lost and we have everything tracked! In fact, you will receive an email with your tracking number soon after placing an order. Use the tracking code to see where it's at, and if you have any questions feel free to contact us.

Returns

I would like to return a product. How do I do this?

To lodge a return, simply head to our Returns Portal here. Follow the prompts to submit your return request — including your order number and reason for return — and our team will review it within 48 hours.

Once approved, you’ll receive further instructions, including the return address and next steps.

Please ensure your item meets our return conditions before submitting your request. You can view our full returns policy here.

My product is faulty. How do I return it?

Sable Bebe is passionate about offering quality products - we want you to love your product as much as we do! In the unlikely event that your product arrives faulty or damaged, we will happily honour a replacement or full refund providing that the item is returned within 7 days of receipt of goods. If a product displays a manufacturing fault within 3 months of receipt of goods we will happily honour a replacement. Please note that items that have been damaged as a result of incorrect garment care or general wear are not considered faulty. Please contact our team at hello@sablebebe.com for more information.

Do you offer Refunds?

We do not offer refunds for change of mind or incorrect purchases. If your item isn’t quite right, you can return it within 21 days for an exchange or store credit, provided it meets our return conditions.

Live Chat

Our team is available via live chat through the chatbox on our website.

We aim to respond during business hours, Monday – Friday, 9:00am – 4:00pm AEDT.

During busier periods, there may be a short delay, we appreciate your patience.

Returns

To lodge a return, please visit our Returns Portal here.

If you’d prefer to speak with our team first, you’re always welcome to reach out via email, we’re here to help guide you through the process.

Email

For any questions or support, please get in touch with our team via email, we’re here to assist.

We aim to respond during business hours, Monday – Friday, 9:00am – 4:00pm AEDT.

During busier periods, there may be a short delay, we appreciate your patience.