You have questions. We have answers. If you can’t find your answer here send us an email and will get back to you.
We’ve partnered with Refundid to make returns faster and easier. Below, you’ll find answers to the most common questions about how Refundid works and how to use it when returning your Sable Bebe order.
Refundid FAQ's
What is Refundid?
Refundid is a service that helps manage your returns online. It allows you to request an exchange or store credit easily, without having to contact our support team directly.
How does Refundid work?
To initiate your return, click here or visit www.refundid.com.
- Ensure your order number and email address match the details provided with your order.
- Select your Return Reason and follow the prompts.
- Select your Return Resolution. You can either select from a store credit or product exchange within the Refundid platform.
- You can either pre-purchase a Returns Label or select your own shipping. Please note, any return shipping costs are the responsibility of the customer and will be deducted from your final credit amount.
- Return your package. If you have pre-purchased a return label, attached this to the front of the package. Should you select your own shipping, please ensure your name and order number are included on the outside of the return. Please ensure that your return meets our returns policy.
Once your return is received by our warehouse team, this will be processed in 1 - 3 business days.
Are there fees for using Refundid?
Refundid is completely free for Sable Bebe customers. There are no additional charges for using this service.
Which items are eligible for Refundid returns?
Most items are eligible for Refundid returns. Please note, returns are not eligible on any clearance sale items, gift cards, personalised gift notes and Parcel Protection.
For more details, please refer to our Returns Policy.
How long does it take to receive store credit or an exchange?
Once your returned item is received and inspected, your store credit or exchange will be processed within a few business days. You’ll receive a confirmation email once it’s complete.
Can I use Refundid if I purchased with a Buy Now Pay Later service?
Yes! If you purchased your items with Afterpay, or any other Buy Now Pay Later service, you are still eligible to request an exchange or store credit through Refundid by following the Refundid process.
Please note: your Refundid store credit or exchange does not automatically cancel any outstanding BNPL payments. You will still need to continue paying any remaining instalments to your BNPL provider to avoid fees or penalties.
Once your Refundid return is processed, you can then use the credit received to repay your BNPL provider if you wish.
I am receiving a refund through Refundid, where does the money go?
When you sign up to Refundid, you're prompted to add in your BSB and account number. Any refunds will be paid into this account.
Please note: your Refundid refund does not automatically cancel any outstanding BNPL payments. You will still need to continue paying any remaining instalments to your BNPL provider to avoid fees or penalties.